Guidelines and Protocol must be accepted and understood by parents: 

• The monitor will be present at all times during the visit.

• The monitor will document interactions taking place between parent and child during the visitation.

• The monitor is mandated by the Court to 'redirect' a parent should they violate a visitation guideline (see 2013 California Rules of Court 5.20 tab for more details).

• The monitor cannot relay messages between non-custodial and custodial parents, except when communication is regarding the arrangement of visitations.

• Cancellations MUST be communicated prior to a 24 hour period of the visitation to avoid a cancellation fee.

The Custodial parent:

• Will arrive fifteen (15) minutes prior to the start of the scheduled exchange and return exactly at the end of the scheduled exchange. 

• Custodial parent and/or designees will be required to leave the area immediately upon the exchange of child(ren) and picking up child(ren).

The Non-custodial parent:

• Will arrive at the exact hour of the scheduled exchange and will return fifteen (15) minutes prior to the end of the scheduled exchange. 

• Use of alcohol, non-prescribed drugs, cigarettes or cell phone calls during visits are prohibited. Refer to 2020 California Rules of Court 5.20 for full list of parent guidelines.

Fee for Services:

• Must be paid in full, in-cash, prior to each visit. No refunds.

• The visiting parent MUST arrive promptly at the scheduled time of the visit. 

• If a parent or designee is more than 5 minutes early or late, he/she will pay $2.00 for each additional minute after the 5 minute grace period.

• Please contact office for fees related to Visitation Court Reports, Declarations, and Incident Reports.

Note: Family members and friends authorized by the court to participate in the visitation that do not comply with the monitors guidelines and rules will result in the cancellation of the supervised visitation.

Tips for the custodial parent

Supervised visitation can also be a challenge for you. Typically you have been taking care of your child/children’s everyday needs and have a routine for yourself and your family. Supervised visitation can sometimes feel like 1 more responsibility. Of course, you also have concerns and questions about the visits and how they will affect your children. This is understandable. In difficult times you may also want to talk to a mental health professional or find a support group where you can talk about your feelings.

Here are a few suggestions that might help you in the process:

• Read the court order.

• Explain to your children where and when the visits will take place.

• Have your children ready with anything they will need during the visits.

• Arrive on time to drop off and pick up your children.

• Reassure your children that you support them in having a pleasant visit.

• Avoid quizzing your children about the visit.

• Avoid making your children messengers to the other parent.